Android smartphone is the most widely used smartphones worldwide. Android is leading the world of smartphones along with Windows Phones and iPhones. Android smartphones are fairly easy to use and comes with a user friendly interface that has made them so popular. Android users are required to access the Google Play Store for downloading various Apps and Games on their Android devices. A Google Play Store icon is provided through which you can access the Play Store for downloading purposes.
But Android smartphone users may often encounter a peculiar error. As soon as you tap on the Google Play Store icon, a dialogue box will suddenly prompt up saying, “Error While Retrieving Information from Server [RH-01]. This message won’t let you access the Google Play Store anyhow. So it certainly becomes mandatory for you to fix Error Retrieving Information from Server [RH-01].
Also Read: How to Fix Google Play Store Error 919
Before going to actually fix Error Retrieving Information from Server [RH-01], you must know that this error is not caused due to Google Server. Though it says that there is a problem retrieving information from the server, but the actual problem is not with the server. This is a device error. The problem is with your device, not with the server. Since the problem is with your device, let’s fix Error Retrieving Information from Server by making some modifications in your device’s setting.
HOW TO FIX ERROR RETRIEVING INFORMATION FROM SERVER [RH-01]
In this section, we will be giving you three distinct methods that will allow you to fix Error Retrieving Information from Server. You can use any of them as applicable.
METHOD 1: CHANGE DATE AND TIME OF YOUR ANDROID DEVICE
By changing the Date and Time on your Android Device, you can easily fix Error Retrieving Information from Server. Changing the date and time is quite an easy task. Follow the steps given below to Change Date and Time on your device.
- Go to Settings.
- Now select Date and Time.
- Correct the Date and Time on your device.
- If you have set Automatic Date and Time feature, turn it OFF and set the correct Date and Time accordingly.
- Set the Correct Time Zone as applicable for you.
METHOD 2: REFRESH GOOGLE PLAY STORE
Follow the steps given below to Refresh your Google Play Store.
- Go to Settings.
- Select Application Manager.
- Tap on Google Play Store.
- Tap Force Stop.
- Tap Clear Data.
- Now tap Clear Cache.
- Try to download the app again from Google Play Store. You won’t be getting the Error now.
METHOD 3: FLASH GAPPS
This is one of the best and highly worked method to fix Error Retrieving Information from Server. Apparently some custom ROMs do not come with any Google services and to fix this you need to flash gapps using a program such as Clock Work Mod. The link provided below will let you know the steps to flash Gapps. Do it carefully and follow each and every step as mentioned.
METHOD 4: RESET GOOGLE PLAY STORE
Follow the steps given below to reset your Google Play Store. It will allow you to re-add your Google Account. This is also an efficient method, available to fix Error Retrieving Information from Server.
- Go to Settings.
- Tap on Accounts.
- Select Google Account.
- Now Remove Account.
- Repeat Method 2.
- Now go to Settings -> Account -> Google Account -> Add an Account.
So these were the three methods available to fix Error Retrieving Information from Server. Hope you liked this article on “How to Fix Error Retrieving Information from Server [RH-01]”. In case of some queries regarding this, feel free to ask via comments.